Administrative Support Package
What We’ll Do for You – Complete Case Handling, Start to Finish
Our experienced team takes care of every step of your case, so you don’t have to worry about forms, legal terminology, or stressful back-and-forth communication. Here's exactly what we handle on your behalf:
🔍 Legal & Administrative Work
- Drafting a tailored Letter of Complaint that reflects your personal circumstances and details your experience with the renewable energy provider
- Applying consumer protections under the Consumer Rights Act 2015 and Section 75 of the Consumer Credit Act 1974
- Submitting Subject Access Requests (SARs) to obtain all relevant documents, including contracts, payment records, and correspondence
- Requesting compensatory interest where applicable
🗂️ Case Coordination & Third-Party Communication
- Gathering, reviewing, and organising all documents and evidence to support your claim
- Managing communication with all involved parties — including financial institutions, energy companies, and regulators like HIES, OFGEM, and the Financial Ombudsman Service
- Assisting you with any correspondence or queries from your bank or credit provider
👥 Ongoing Client Care & Support
- Direct access to a dedicated Client Liaison Officer who understands your case
- Unlimited phone and email support throughout the process for updates, guidance, and reassurance
- Handling your data with the utmost care, in full compliance with UK GDPR standards
With WealthWise Advisors Ltd, your case is in safe, expert hands. Let us do the hard work while you focus on what matters most.