Holiday Mis-Selling & Travel Compensation

At WealthWise Advisors Ltd, we assist customers who have experienced mis-sold holidays, disrupted travel, or false advertising by holiday providers. Whether you were promised luxury and received less, suffered from major travel issues, or faced unexpected costs, you may be entitled to a refund or compensation.

Holiday mis-selling occurs when your trip does not match what was promised by the travel agent, tour operator, airline, or hotel provider. This includes:

• False or misleading descriptions of accommodation, facilities, or location
• Undisclosed construction works or unsafe environments
• Substandard hotel conditions far below the advertised quality
• Missing amenities such as pools, air conditioning, Wi-Fi, or disabled access
• Unfulfilled package inclusions, like excursions, meals, or transfers
• Misleading star ratings or photos that don’t reflect reality
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If you used a loan, credit card, or financing agreement to pay for a holiday that was mis-sold or not delivered as promised, you may have additional rights to claim compensation.

This includes:

• Section 75 claims if you paid between £100 and £30,000 on a credit card
• Challenging holiday loans or financing agreements arranged by or through the travel provider
• Disputing high-interest loans or credit agreements entered under pressure or without full financial disclosure
• Claims involving holiday club memberships or timeshares that were misrepresented
   

Many customers have been pressured into expensive finance deals to pay for trips that failed to meet expectations or were cancelled. We can help you challenge these agreements and recover your money through the credit provider or Financial Ombudsman Service.
 

You may also be eligible for compensation if you experienced:

• Flight delays, cancellations, or overbooking 
• Denied boarding through no fault of your own
• Baggage loss or damage
• Cruise cancellations or itinerary changes without adequate notice or alternatives
• Unexpected changes to departure or arrival times
• Abandonment due to weather or strike with no assistance
   

• Package holidays that didn’t match the brochure or booking description
• Holidays sold as “all inclusive” with hidden extra charges
• Accessibility needs ignored or falsely assured
• Health and safety concerns at hotels or resorts
• Travel companies failing to meet their obligations under Package Travel Regulations
   

Under UK law (and relevant international regulations), you are protected by:

• The Package Travel and Linked Travel Arrangements Regulations 2018
• The Consumer Rights Act 2015
• Air Passenger Rights (EU261/UK261) for flight-related claims
• ATOL and ABTA protections, if applicable
   

If you’ve been misled, inconvenienced, or financially impacted, you may be entitled to:

• Full or partial refunds
• Compensation for distress, inconvenience, or financial loss
• Additional expenses reimbursement (e.g. emergency accommodation or transport)
• Help with claims through ombudsman services or travel authorities
   

Was your holiday not what you paid for?

Let us take the stress out of the claims process. Contact WealthWise Advisors Ltd today for a free consultation and find out if you're eligible for compensation.